Frequently asked questions

General Information

What is Around the Sun Ltd?

Around the Sun Ltd is a UK-based company specialising in holistic well-being products, including bespoke collections of essential oils, crystals, candles, and aromatherapy accessories.

Where is Around the Sun Ltd based?

We are based in Aberdeen, Scotland, with our registered office in Glasgow. We also have an office in the Scottish Highlands, located in Castletown, Thurso.

Who are the founders of Around the Sun Ltd?

Around the Sun Ltd was founded by a father-daughter partnership, Robyn Grubb and Michael Grubb, who bring a wealth of expertise in complementary therapies and engineering.

Products and Services

What products does Around the Sun Ltd offer?

We offer seasonal collections of essential oils and palm stone crystals, Crystal Alchemy collections, and a bespoke ‘Mixology’ set for creating personalised aromatherapy blends.

What is the ‘Mixology’ set?

The ‘Mixology’ set includes all the accessories and materials you need to mix, blend, dilute, measure, store, and decant essential oils with carrier oils for aromatherapy use. This set allows you to create customised blends at home, providing everything required for a seamless and precise blending experience.

How are the collections tailored to different seasons?

Our collections are meticulously curated to align with the energies and characteristics of each season, helping you harmonise with natural rhythms throughout the year.

What are Crystal Alchemy collections?

Crystal Alchemy collections are designed to support you through various life stages and transitions, offering tools for wellness, balance, healing, and focus.

Can I purchase individual essential oils and crystals?

Yes, we offer a range of individual essential oils, crystals, and aromatherapy tools that can be purchased separately from our collections.

Are your products ethically sourced?

Yes, we prioritise ethical sourcing for all our products, working with trusted suppliers who share our commitment to quality and sustainability.

Ordering and Payment

How can I place an order?

Orders can be placed directly through our website. Simply select the products you want, add them to your cart, and proceed to checkout.

What payment methods do you accept?

We accept payments via credit card through Stripe and PayPal. All payments are securely processed by these third-party providers.

Do you store my payment details?

No, we do not store any payment details. All transactions are handled securely by PayPal and Stripe, in fact we do not even see your payment details. Your financial information remains private and protected by these trusted third-party providers.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your package.

Shipping and Delivery

What are your delivery options?

We offer Standard Delivery (3-5 business days) and Express Delivery (1-2 business days). Delivery charges will be added at checkout.

Do you offer international shipping?

Currently, our website is focused on UK deliveries. Please contact us directly for inquiries about international shipping.

What happens if my order is delayed?

While we strive to deliver your order as quickly as possible, delays may occur due to unforeseen circumstances. We will keep you informed of any delays and work to resolve them promptly.

Who is responsible for lost or damaged products during delivery?

The risk of loss and damage to products passes to you upon delivery. However, if your order arrives damaged, please contact us immediately for assistance.

Returns and Refunds

What is your return policy?

You have the right to return unwanted products within 14 days of receiving them, provided they are unopened, unused, and in their original packaging.

How do I cancel an order?

To cancel your order, please contact us by email (office@aroundthesunltd.com) as soon as possible within 14 days of receiving the products.

How long does it take to process a refund?

Refunds are processed within 14 days of receiving the returned products, provided they meet our return conditions.

Do you refund delivery charges?

Delivery charges are only refunded if the product is faulty or misdescribed. For unwanted products, the customer is responsible for the cost of returning them.

Product Usage and Safety

How do I use essential oils safely?

Essential oils should be diluted with a carrier oil before use. We recommend consulting our manual or seeking professional advice, especially if you are pregnant, breastfeeding, or have a medical condition.

What is included in the manual?

The manual provides detailed instructions on blending and using essential oils, as well as information on the benefits of essential oils and palm stone crystals. It guides you through the ethos of each individual collection, explaining the specific benefits they offer. Additionally, the manual includes guidance on using the Mixology set to create your own custom blends, complete with examples to help you get started on your aromatherapy journey.

Can I use your products if I have a medical condition?

Our products are intended for general well-being and are not meant to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional before using our products if you have any health concerns.

How should I store essential oils and crystals?

Store essential oils in a cool, dark place, away from direct sunlight. Crystals should be kept clean and can be stored in the packaging provided.

Legal and Compliance

What are your terms and conditions?

Our terms and conditions outline the rules for using our website and purchasing products. They cover everything from order placement to returns and refunds. You can read them at https://www.aroundthesunltd.com

What is your privacy policy?

Our privacy policy explains how we collect, use, store, and protect your personal information. You can view it https://www.aroundthesunltd.com

How do you handle customer data?

We take data security seriously and use reasonable steps to protect your personal information. Payment details are handled by secure third-party providers, and we do not store this information.

What should I do if I have a complaint?

If you have any concerns or complaints, please contact us directly via email at office@aroundthesunltd.com. We are committed to resolving any issues promptly.

What law governs your terms and conditions?

Our terms and conditions are governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

Where can I find Safety Data Sheets (SDS) for your products?

You can access Safety Data Sheets (SDS) and product information for our items at https://aroundthesunltd.com/safety-and-product-info. This section provides important safety and handling information for all our essential oils and carrier oils.